Our therapists honour their commitments. In case of exceptional circumstances, they can reschedule or cancel a session up to 48 hours in advance. In case of rescheduling, you will be informed and allowed to choose another date and time from their available slots. In case of cancellation, you will be given store credit of the same amount which you can then use to book another session. If they cancel or reschedule later than 48 hours in advance, you will be given a choice to reschedule or get a refund.